First Response Claims Advisor

2 weeks ago

Melbourne, Victoria, Australia Zurich Insurance Full time

**A new adventure awaits**

At Zurich we're on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

**Let's create a brighter future together, let's make a difference**

The First Response Claims Advisor sits within our First Response Team, General Insurance Claims Team. Reporting to the Team Leader, you will provide a high standard of clerical and administrative assistance to the Motor Claims Team, to assist the team in delivering a consistently outstanding claims experience to insured customers and brokers.

You will be responsible for the following:

- Assist the team in the maintenance of their portfolio by:

- Prepare and process new claims.
- Assist with payment requisitions as required.
- Assist claims advisors and team leaders as required.
- Maintain and accurately input data into databases as required
- Operate at all times in accordance with specific claims handling protocols (when they are in place) to ensure we understand and fulfil the needs and expectations of our customers

**Important to your success - let's grow together**

In order to be successful, you will require the following:

- Senior Certificate of Education (or equivalent).
- Previous experience in Property Claims or Motor Claims or Administrative Support (preferred)
- Knowledge of Polisy system (preferred)
- Computer literate - Word and Excel to an intermediate level of proficiency.
- Demonstrating a concern for quality and accuracy in all areas of work. Sets work standards to ensure quality is maintained and customer needs met.

**Be empowered. Make your impact**

We achieve amazing things together by:

- thinking differently, making iterative change, simplifying, finding efficiencies and improving how we do things. We are always testing and learning
- setting up our business units with the right resources, pointed at the right things
- having a clear and visible set of objectives that each one of us can help form, rally behind, and deliver.

We're all moving towards the same destination and encourage everyone to be curious, courageous and responsible as we seek out new opportunities to delight our customers and ensuring this is a great place for us to be together.

**Belong. Zurich is here to support you**

We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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