E-commerce Operations Manager

2 weeks ago


Wallsend, New South Wales, Australia Coles Full time
About the Role

The Coles Supermarket Online Department is responsible for selecting and packing online grocery orders in-store by a team of Personal Shoppers. These orders are then picked up as part of our click and collect/concierge service or delivered to our customers in our Coles delivery vans.

As a Retail Leader, you will have full accountability for the day-to-day running of the online department. You will take pride in contributing to a customer experience that is welcoming and inspiring for our customers, team members, and community.

Key Responsibilities:

  • Lead a team of Personal Shoppers to meet sales targets, cost control, and rostering needs
  • Ensure Coles' visual merchandising, safety, compliance, and stock management standards are met
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with the Store Manager to achieve business objectives and goals
  • Drive a one-team culture that recognizes and celebrates success

About You and Your Skills:

  • Leadership experience with the ability to coach and develop your team
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Customer-focused and results-driven
  • Ability to work collaboratively as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Flexible work arrangements and additional leave entitlements


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