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Customer Service Representative

2 months ago

Tullamarine, Australia LP Consulting Services Full time

Job Summary

LP Consulting Services is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities

  • Customer Interaction: Respond to customer inquiries and resolve their issues in a prompt and professional manner.
  • Order Processing: Process customer orders, amendments, and requests in a fast, accurate, and efficient manner.
  • Communication: Communicate effectively with customers, internal teams, and external partners to ensure seamless service delivery.
  • Problem-Solving: Investigate and resolve customer complaints and issues in a fair and timely manner.
  • Process Improvement: Collaborate with the customer service team to identify areas for process improvement and implement changes to enhance service quality.
  • Documentation: Maintain accurate and up-to-date customer records and documentation.
  • Credit Management: Manage customer credit blocks and liaise with sales and accounts receivable teams to resolve any issues.
  • Supply Chain Management: Work closely with warehouses and suppliers to ensure timely delivery of products and services.
  • Continuous Learning: Stay up-to-date with product knowledge, industry trends, and best practices to provide exceptional service to customers.

Requirements

  • Excellent Communication Skills: Ability to communicate effectively with customers, internal teams, and external partners.
  • Problem-Solving Skills: Ability to investigate and resolve customer complaints and issues in a fair and timely manner.
  • Process Improvement Skills: Ability to identify areas for process improvement and implement changes to enhance service quality.
  • Product Knowledge: Familiarity with product offerings and industry trends.
  • Teamwork: Ability to work collaboratively with internal teams to achieve service delivery goals.

What We Offer

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Work Environment: A collaborative and supportive work environment.