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Software Consultant

2 months ago

Gold Coast, Queensland, Australia Class Super Full time
About Us

Class Super is a subsidiary of HUB24 Limited, a leading provider of integrated platforms, technology, and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers, and their clients. Our company delivers innovative product and technology solutions to empower better financial futures, together.

We believe that nothing happens in isolation, so we work together and collaborate with our customers and the industry, building confidence. Our vision is to reimagine a simpler, more automated world for our customers through innovation and technology leadership.

Job Summary

We are seeking a motivated and experienced Software Consultant to join our team. In this role, you will provide technical and management consulting services to Class Super users, assisting them with the implementation and rollout of our software solutions. You will play a key role in training and customer success activities, ensuring that our users maximize the value and efficiency of our products.

Responsibilities
  • Assist the customer through the implementation process, including planning for user access, training, data transitions, business policy settings, historical data import, and integrations.
  • Provide expert consulting services for the implementation and rollout of Class Super software solutions.
  • Deliver comprehensive training to users, ensuring they can effectively utilize the software.
  • Support customer success initiatives, guiding users to achieve their business objectives with our products.
  • Collaborate with internal teams to enhance customer experience and software performance.
  • Troubleshoot and resolve technical issues, ensuring high levels of customer satisfaction.
Requirements
  • Strong communication skills
  • Ability to work in a fast-paced environment
  • Excellent written and oral communication skills
  • Experience in onboarding new and existing clients to software
  • Experience in managing client accounts
  • Experience working in customer success
  • Technical aptitude and ability to learn software programs
Desirable
  • Knowledge or experience working with a SaaS product
  • Knowledge of Australian Superannuation legislation and practice
  • Exposure in the preparation/lodgement of forms related to ASIC
  • Experience with Customer Relationship Management (CRM) software such as Salesforce
  • Knowledge of Trust and corporate registry compliance requirements
  • Knowledge of Class Super or other SMSF administration systems
  • Experience working in Business Services, Trust and/or Tax Accounting
  • Experience working in corporate compliance
Employee Benefits
  • Employee Share Scheme: Receive tax-free shares on an annual basis (permanent employees only).
  • Unlimited Access to External and Internal Learning: Learn, grow, and develop with us.
  • Self-Funded and Bonus: Purchase 2 extra weeks of additional leave per year on top of your standard 4 weeks, plus an extra 5 days if you use your 20 days of leave within 12 months.
  • Enhanced Parental Leave: We offer 12 weeks of paid parental leave in addition to statutory government leave.
  • Flexible Working: We offer hybrid working arrangements.
  • HUBlife: Enjoy a huge range of discounts including health, wellness, and financial with our corporate partners.
  • Employee Assistance Program: Well-being Service provided to you plus your family members.

We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so.