
Expert Strategic Identity Coach
20 hours ago
At the forefront of delivering secure and transformative identity solutions, we empower our customers to succeed.
We celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we're looking for lifelong learners and people who can make us better with their unique experiences.
The Technical Account Management Team
Acts as a trusted strategic identity coach, guiding our customers' identity decisions and long-term vision.
The Opportunity
Leads and develops an experienced team of Technical Account Managers, supporting Okta customers across the Asia-Pacific region.
Responsibilities:
- Develops and mentors a team of highly skilled Technical Account Managers, ensuring success through clear goals, ongoing feedback, and development opportunities.
- Partners with leaders across TAM, Customer Success, Sales, and Product to implement customer-centric thinking within the team.
- Coaches and develops talent, fostering a culture of collaboration, accountability, and continuous improvement.
- Effectively balances workload and capacity while building talent for future demand.
- Collaborates with Senior TAM Leadership to manage budgets and define headcount plans.
- Ensures TAMs exceed expectations in core product knowledge, communication, execution, and contribute to the larger TAM function.
- Identifies and implements best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction.
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