Concierge Team Lead

3 days ago


Sydney, New South Wales, Australia Echo Entertainment Group Full time

As a key member of our Hotel Department, the Concierge Team Lead will play a pivotal role in delivering exceptional guest experiences at The Star Sydney.

Key Responsibilities:

  • Oversee the day-to-day operation of the Concierge and Bell Desk departments, ensuring seamless guest relations and a welcoming environment.
  • Assist guests with special requests, requirements, and solve problems to ensure their comfort and satisfaction.
  • Recruit, develop, and train the Concierge and Bell Desk team, including performance reviews.
  • Respond to guest feedback and implement changes to prevent reoccurrence.
  • Supervise and add value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction.
  • Curate memorable experiences at a 5-star level to ensure guests are provided the best recommendations throughout their journey.
  • Create a positive work environment that facilitates team member motivation, builds morale, and teamwork.
  • Manage the bell team with scheduling, performance management, and training & development procedures.

Requirements:

  • Extensive leadership experience in Hotel or Guest Services environment.
  • Excellent knowledge of Sydney, tourist attractions, restaurants, theatres, sporting events, harbour cruises, fashion, and retail.
  • Outstanding presentation and communication skills.
  • The ability to speak a second language (highly regarded but not essential).
  • Adaptable with exceptional interpersonal skills.
  • Passionate to deliver excellent guest experiences.

What We Offer:

  • FREE buffet meal with a new menu every day at our Employee Dining Room.
  • Uniform laundered and ready for you daily on property.
  • Free transport on Light Rail from Central to The Star.
  • $10/day parking available on property.
  • 30% staff discounts across our award-winning venues on all 3 of our properties.
  • Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships.
  • The Star is an Employer of Choice for Gender Diversity awarded by WGEA.
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous.
  • Career development, training, and courses via The Star Academy – limitless career opportunities.
  • An organisation that values diversity, teamwork, and being your best self.

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