Senior Director of Global Operations

2 weeks ago

Melbourne, Victoria, Australia beBeeOperations Full time $200,000 - $250,000
Job Title: Operations Director

About Us
We are a vertically integrated leader in sustainable latex bedding, spanning several product lines and geographic markets.

The Role

  • Drive revenue growth by working closely with the e-commerce and marketing team to scale out advertising channels and organic search with a focus on return on ad spend while maintaining brand alignment and customer-centricity.

Key Responsibilities

E-commerce Growth

: Oversee the growth of e-commerce and business-to-business sales while ensuring all manufacturing operations run effectively and in alignment with global e-commerce and sales growth. Primary success will come from driving e-commerce growth while maintaining strong leadership and coordination to ensure manufacturing expansion plans are executed on time and in line with our sustainability commitments.

Sustainability & Standards

: Drive compliance with relevant market certification standards, including the Regenerative Latex Standard, while embedding sustainability throughout the organization.

Facility Expansion

: Lead the strategic planning of the ramp-up of new factories and existing facilities to ensure smooth integration into existing operations.

Supply Chain & Logistics

: Oversee effective sales forecasting and production forecasting, ensuring all departments align on volumes to support seamless sales growth.

Retail Integration

: Partner with the retail team to ensure customer demands and brand promises in Australia, New Zealand, and the US are fulfilled effectively by the Sri Lankan manufacturing arm.

Systems & Processes

: Strengthen enterprise resource planning systems, data-driven reporting, and operational procedures to scale efficiently.

Leadership & Culture

: Manage and mentor a diverse management team across Manufacturing, Product Excellence, Corporate Operations, and Retail, building a culture of accountability and innovation.

About You

  • High attention to detail with an ability to find the root causes to identify and execute on process improvements.
  • Fast learner with new processes, systems, and technologies, with knowledge of Shopify Plus, Slack, and ClickUp platforms preferred.
  • Proven track record as an Operations Director or related senior leadership role, ideally within e-commerce and manufacturing.
  • Deep operational expertise in e-commerce operations and scaling, ideally with some international exposure.
  • Exposure to manufacturing, process engineering, supply chain, or quality systems is an advantage but not essential.
  • Ideal candidate has strong experience scaling e-commerce revenue and fulfillment from internal facilities, working cross-functionally across teams.
  • Commercial acumen to balance operational execution with cost efficiency across all departments.
  • Passion for sustainability, regenerative practices, and building a positive global impact.
  • Exceptional leadership and communication skills with the ability to work across cultures and geographies.

Benefits

  • An organization that appreciates transparent communication and is open to innovation and well-considered ideas.
  • A pivotal leadership role at the heart of a rapidly scaling, vertically integrated business.
  • The opportunity to shape the future of sustainable bedding and regenerative latex on a global stage.

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