Administrative Support Specialist

5 days ago

Wollongong City Council, Australia beBeeAdministration Full time $55,000 - $80,000
**Job Title: Experienced General Practice Administrator**

The role of the General Practice Administrator is to provide a comprehensive administrative service, supporting patients and staff at our healthcare facility. This will include greeting and directing patients, answering calls, booking appointments, signposting patients, and ensuring smooth operations at the front desk.

This is a part-time position, working up to 30 hours per week across weekdays. We are seeking an individual who is friendly, capable, and organized, with excellent communication skills. No prior NHS experience is necessary, as we will provide thorough training and induction.

We value local knowledge and community ties, and would like to have you join us. If you are interested in this role, please apply now or contact us for a discussion.

About Our Organization

We are a not-for-profit organization that works to support primary medical care across Lancashire and South Cumbria. We deeply value education and learning, hosting a training hub for the region. Our team is dedicated to providing high-quality services to our patients.

Key Responsibilities

The General Practice Administrator will be responsible for undertaking a range of reception duties and providing general support to the multidisciplinary team. This may include:

  • Maintaining and monitoring the practice appointment system
  • Processing personal, telephone, and electronic requests for appointments
  • Answering incoming calls and dealing with callers' requests appropriately
  • Signposting patients to the correct service
  • Liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers

The post-holder will also be responsible for ensuring confidentiality and adhering to our policies and procedures relating to confidentiality and the protection of personal and sensitive data.

We are committed to promoting equality and diversity, and encourage applications from all sections of the community. Please note that this job description is subject to change as the post develops.

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