Residential Aged Care Professional

2 days ago

Port Macquarie, New South Wales, Australia beBeeClientFocussed Full time

At St Agnes' Catholic Parish, we provide compassionate support across all life stages with over 700 staff members. We are a values-driven organisation committed to upholding the dignity, wellbeing, and needs of our community.

The Client Relationship Team is responsible for guiding prospective residents and their families through the admissions process for our residential aged care services. This includes two general residential facilities and the award-winning dementia-specific Emmaus Village.

As an Admissions Officer, you will provide empathetic, client-focused advice and support, ensuring families are informed and confident when making decisions about aged care options. Your role may involve coordinating planned and emergency respite admissions, maintaining accurate records in the CRM, and collaborating with internal teams and external stakeholders such as hospitals, My Aged Care, and allied health professionals.

Key areas of focus include:

  • Guide prospective residents and their families through permanent and respite residential aged care admissions, providing clear, empathetic advice.
  • Maintain accurate, up-to-date, and confidential records in the CRM to support smooth and seamless client management.
  • Collaborate with internal teams, external organisations, and healthcare professionals to ensure smooth care transitions.
  • Represent our organisation professionally at events, meetings, and forums, promoting aged care services.
  • Respond promptly and professionally to enquiries via phone, email, or meetings, ensuring a positive client experience.
  • Identify and implement improvements to admissions processes, client experience, and team workflows with ongoing monitoring.
Employee Benefits

Working for a reputable, longstanding, values-based organisation offers numerous benefits, including:

  • A commitment to providing a responsive and supportive work environment.
  • Salary Packaging options of up to $15,900 Tax Free, plus a Meals & Entertainment Card.
  • 10 weeks paid maternity leave.
  • An Employee Assistance Program (EAP) for you and your immediate family.
  • Access to great employee perks, including Fitness Passport and discounted Allied Health Services.
  • Paid professional learning and development.
  • Career advancement opportunities and study assistance for approved courses.
  • A generous employee referral program.
About You

To succeed in this role, you will require:

  • A current driver's licence.
  • Minimum 3 years' experience in customer service, preferably in aged care or health.
  • Strong understanding of the Australian aged care system and upcoming reforms.
  • Demonstrated experience managing multiple enquiries and liaising with diverse stakeholders.
  • Excellent written and verbal communication skills, able to translate complex information into clear guidance.
  • Strong organisational skills with the ability to manage competing priorities.
  • Proficient with CRM systems and Microsoft Office (Excel, Word, Outlook).
  • A high level of interpersonal skills, empathy, and emotional resilience.
  • A proactive, professional, and client-focused approach.

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