Reservations Coordinator

2 days ago


Australia beBeeHospitality Full time $55,000 - $85,000

About Our Opportunity

We are seeking a highly skilled and motivated Reservations Agent to join our team.

The ideal candidate will be responsible for assisting guests with reservation enquiries, providing prompt and courteous service, and working collaboratively with the Front Office team to ensure seamless arrival experiences.

Responsibilities:

  • Assist guests with reservation enquiries and tailor their stay to make it memorable.
  • Provide prompt, courteous, and efficient handling of all requests for guest reservations, changes, and cancellations.
  • Process all reservations prior to guest arrivals and work collaboratively with the Front Office team to ensure seamless arrival experiences.
  • Manage a range of guests including leisure, groups, corporate clients, and travel agents.

Requirements:

  • Previous experience as a Guest Service Agent or Reservations Agent is essential.
  • At least one year's experience in a Front Office Team is required.
  • Excellent communication and interpersonal skills are necessary.
  • Enthusiasm to work within a team and deliver a high level of guest experience is essential.

What We Offer:

  • Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development.
  • IHG Australia's myBenefits program includes paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations, and myPerks platform with lifestyle and retail discounts.


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