Customer Service Representative Opportunity
3 days ago
Our organisation is dedicated to delivering exceptional customer service through a team of mobile vans and technicians.
About the Role
- We are seeking a Contact Centre Operator to respond to telephone, email and website enquiries, manage bookings and provide accurate quotes.
- This role requires excellent communication skills, the ability to work with multiple systems and a passion for providing outstanding customer service.
Key Responsibilities
- Respond promptly to inbound enquiries via phone and live chat.
- Manage bookings and customer requests with efficiency and attention to detail.
- Achieve key performance indicators (KPIs) including conversion rates and customer retention.
- Accurately record and process customer interactions using relevant CRM and booking systems.
- Collaborate with the operations team to ensure seamless service delivery.
About You
- Excellent customer service skills with a passion for achieving conversion targets.
- Confident communicator with strong telephone and written communication skills.
- Excellent attention to detail, with the ability to manage multiple communication channels.
- Minimum 2 years' experience in a similar role (preferred but not essential).
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