Chief Technical Problem Solver

4 days ago

City Of Kwinana, Australia beBeeTechnical Full time $80,000 - $120,000
IT Support Officer Job Description">

We are seeking a highly skilled IT Support Officer to join our team. The successful candidate will be responsible for delivering front-line technical support to all staff through various Helpdesk channels, including phone, email, and in-person assistance.

The ideal candidate will have prior experience in a similar IT support position, along with outstanding communication skills, both written and verbal. They should also be able to empathise with users, offering guidance and reassurance with patience and a positive attitude as they help resolve their technical issues.

The role is based at our site, operating on a Monday to Friday roster, with occasional work at an alternate office. Shifts alternate weekly between 7:00 AM–3:00 PM and 9:00 AM–5:00 PM. Additionally, an after-hours allowance is provided for participating in our on-call weekend support rotation, which occurs once every three weeks.

Key Responsibilities:
  • Be the first point of contact for IT support and queries, including logging of incidents.
  • Complete all logged incidents and service requests assigned within agreed Service Level Agreement targets.
  • Identify and escalate appropriate incidents to relevant parties.
  • Work on hardware or software rollouts assigned by senior team members or management.
  • Work on projects assigned by management.
  • Conduct visits to offices during rollouts / projects or audit visits.
  • Maintain inventory of all IT Assets.
  • Document frequently used applications or functions and processes for a public knowledgebase.

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