Claims Officer

7 days ago

Melbourne, Victoria, Australia QBE Full time

About the Role

We are seeking a highly skilled Claims Officer to join our Public Liability Claims team at QBE. As a Claims Officer, you will play a critical role in delivering an exceptional customer experience and managing end-to-end personal injury and public liability claims.

Key Responsibilities

  • Efficiently manage the claims process, ensuring accurate completion and validation of claims;
  • Interpret policy coverage and determine if coverage applies to claims submitted, escalating issues as needed;
  • Set reserves and authorize payments within scope of authority, settling claims in the most cost-effective manner;
  • Proactively manage claims to achieve best customer outcomes and prevent escalations;
  • Establish and maintain good client relationships with the insured, brokers, investigators, solicitors, and the general public;
  • Ensure compliance with relevant statutory guidelines and standards;
  • Respond to enquiries in an accurate, timely, professional, and courteous manner within privacy guidelines.

About You

To be successful in this role, you will have:

  • A sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage, and product liability claims;
  • Proven ability to understand and interpret relevant policy wordings;
  • Ability to engage, instruct, and work with relevant providers including loss adjusters, lawyers, and consultants;
  • Legal qualifications will be advantageous but not a mandatory requirement;
  • An understanding of the General Insurance Code of Practice;
  • Ability to effectively collaborate, build, and maintain strong client/customer relationships;
  • Demonstrated analytical and negotiation skills, ability to interpret technical/investigation reports to make sound business decisions;
  • Strong organisational skills alongside proven time management skills.

About QBE

We are an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We're proud to work together and encourage each other to enable resilience for our customers, our environment, our economies, and our communities.

We believe this is our moment – what if it was yours too? Your career at QBE – let's make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee, you will have access to and benefit from:

  • 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance;
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice;
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super;
  • The ability to maximise retirement savings through voluntary super contributions and company matching;
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums;
  • Additional leave and support through QBE's Family Domestic Violence First Responder Network;
  • Discounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partners.

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

  • 2021 LinkedIn Top Employer & HRD Employer of Choice;
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards;
  • Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion;
  • Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates;
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads);
  • Family First accredited employer since 2021.

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