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Commercial Claims Adjuster
2 months ago
Crawford & Company is seeking a highly skilled External Claims Adjuster to join our national commercial business unit in Melbourne. This exciting opportunity will involve managing a portfolio of property claims and require strong stakeholder engagement, including compliance with service level agreements, key performance indicators, and technical referrals.
Key Responsibilities- Undertake office and field-based assessment and investigation of commercial insurance losses from first advice to final settlement.
- Provide support and advice to policyholders with respect to their claims.
- Examine claims forms, policies, and endorsements, client instructions, and other records to determine coverage.
- Investigate claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by comparing claim information with evidence.
- Set loss reserves and control claims costs.
- Settle claims after determining insurance carrier's liability, client's instructions, and authority levels required by obtaining demands and making offers to claimants, issuing settlement recommendations, making filings with regulatory agencies, disposing of salvage, and pursuing subrogation when appropriate.
- Effectively deal with service/product replacement providers.
- Recommend litigation when appropriate.
- Present evidence at legal proceedings, producing reports and other documents as evidence if applicable.
- Comply with and maintain Service Level Agreements and Key Performance Indicators.
- Maintain company reputation and insurance product integrity by complying with federal and state regulations and service standards.
- Maintain professional and technical knowledge through continuing education.
- Clear English, good report writing, written, and verbal communication skills.
- Strong organisational and interpersonal skills.
- Ability to work independently and as part of a team.
- Computer literate and proficiency in Microsoft Outlook, Word, and Excel.
- A current Driver's Licence.
- General Insurance-related qualifications are preferred; however, not essential.
