
Effective Team Leader
4 days ago
As a Workforce Manager, you will lead and manage high-performing teams to deliver exceptional results. You will collaborate with stakeholders across the organization to drive business growth, improve processes, and enhance customer experiences.
Main Responsibilities:
- Develop workforce strategies to meet business objectives
- Manage risk and empower teams to deliver results
- Support digital advancements and innovation to improve operations
- Promote flexible work practices and foster a culture of inclusivity and diversity
- Build and maintain an engaged and enabled workplace
Benefits:
You will have opportunities to contribute to best-in-class benefits, including free health insurance for yourself and dependents from day one. You will also support meaningful initiatives through our foundation, making a positive impact in the community.
Required Skills and Qualifications:
- Tertiary qualification in Business or Technology-related discipline (desired)
- 5 years of WFM experience
- 3-5 years of experience in Contact Centre leadership or management role (mandatory)
- Experience in managing effective relationships with stakeholders across a complex organization (mandatory)
- Previous business improvement and change management experience (mandatory)
- Previous insights experience (desired)
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