Effective Team Leader

4 days ago


Melbourne, Victoria, Australia beBeeWorkforce Full time $120,000 - $140,000
Workforce Manager Job Description

As a Workforce Manager, you will lead and manage high-performing teams to deliver exceptional results. You will collaborate with stakeholders across the organization to drive business growth, improve processes, and enhance customer experiences.

Main Responsibilities:

  • Develop workforce strategies to meet business objectives
  • Manage risk and empower teams to deliver results
  • Support digital advancements and innovation to improve operations
  • Promote flexible work practices and foster a culture of inclusivity and diversity
  • Build and maintain an engaged and enabled workplace

Benefits:

You will have opportunities to contribute to best-in-class benefits, including free health insurance for yourself and dependents from day one. You will also support meaningful initiatives through our foundation, making a positive impact in the community.

Required Skills and Qualifications:

  • Tertiary qualification in Business or Technology-related discipline (desired)
  • 5 years of WFM experience
  • 3-5 years of experience in Contact Centre leadership or management role (mandatory)
  • Experience in managing effective relationships with stakeholders across a complex organization (mandatory)
  • Previous business improvement and change management experience (mandatory)
  • Previous insights experience (desired)


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