Donor Centre Leadership Opportunity
4 weeks ago
About the Role
Lifeblood is seeking a leader to join our team at the Mt Waverley Donor Centre. As a Donor Centre Manager, you will be responsible for shaping and maintaining a culture that ensures the best experience for every donor, every time.
Key Responsibilities
- Manage the quality and safety of blood donation and blood products
- Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
- Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
- Effectively roster employees to meet donor attendance, skill mix and operational requirements
- Be a great change leader ensuring you explain the 'why' and support change for your team
- Engaging and building relationships with internal and external stakeholders
- Work collaboratively with Marketing and Regional Partnerships to optimise donor panels
Requirements
- Demonstrated experience managing large sized teams in a customer focussed environment
- Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
- Motivation to lead and inspire a team to reach shared goals and key performance indicators
- Ability to foster and build internal and external stakeholder relationships
- A passion for coaching people, developing skills within your team members and identifying talent
- Positive nature, with the ability to empathise with donors and team members
- Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
- Highly committed to safety and quality
What We Offer
- A range of salary packaging benefits including the option to package up to $15,900 of your salary
- Ability to purchase additional annual leave
- Discounted private health cover with fantastic corporate benefit
- Discounted access to 1,430+ gyms & pools all over Australia
- Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
- Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more
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