Donor Centre Leadership Opportunity

4 weeks ago


Mount Waverley, Victoria, Australia Lifeblood Full time

About the Role

Lifeblood is seeking a leader to join our team at the Mt Waverley Donor Centre. As a Donor Centre Manager, you will be responsible for shaping and maintaining a culture that ensures the best experience for every donor, every time.

Key Responsibilities

  • Manage the quality and safety of blood donation and blood products
  • Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
  • Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
  • Effectively roster employees to meet donor attendance, skill mix and operational requirements
  • Be a great change leader ensuring you explain the 'why' and support change for your team
  • Engaging and building relationships with internal and external stakeholders
  • Work collaboratively with Marketing and Regional Partnerships to optimise donor panels

Requirements

  • Demonstrated experience managing large sized teams in a customer focussed environment
  • Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
  • Motivation to lead and inspire a team to reach shared goals and key performance indicators
  • Ability to foster and build internal and external stakeholder relationships
  • A passion for coaching people, developing skills within your team members and identifying talent
  • Positive nature, with the ability to empathise with donors and team members
  • Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
  • Highly committed to safety and quality

What We Offer

  • A range of salary packaging benefits including the option to package up to $15,900 of your salary
  • Ability to purchase additional annual leave
  • Discounted private health cover with fantastic corporate benefit
  • Discounted access to 1,430+ gyms & pools all over Australia
  • Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
  • Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more


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