Donor Centre Leadership Opportunity

4 weeks ago

Mount Waverley, Victoria, Australia Lifeblood Full time

About the Donor Centre Manager Role


Lifeblood is seeking a leader to join our Mt Waverley Donor Centre to shape and maintain a culture that ensures the best experience for every donor. As a Donor Centre Manager, you will motivate the team, achieving collection targets and meeting key performance indicators to secure Australia's blood supply.


Your Key Responsibilities



  • Manage the quality and safety of blood donation and blood products
  • Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
  • Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
  • Effectively roster employees to meet donor attendance, skill mix and operational requirements
  • Be a great change leader ensuring you explain the 'why' and support change for your team
  • Engage and build relationships with internal and external stakeholders
  • Work collaboratively with Marketing and Regional Partnerships to optimise donor panels

What We're Looking For



  • Demonstrated experience managing large sized teams in a customer focussed environment
  • Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
  • Motivation to lead and inspire a team to reach shared goals and key performance indicators
  • Ability to foster and build internal and external stakeholder relationships
  • A passion for coaching people, developing skills within your team members and identifying talent
  • Positive nature, with the ability to empathise with donors and team members
  • Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
  • Highly committed to safety and quality

Thrive in a Diverse Culture


We're a diverse and inclusive bunch. We're proud to foster an environment where all people can come together to achieve their very best. We place our employee's wellbeing at the forefront and express gratitude and care for one another.


Our Benefits Package



  • A range of salary packaging benefits including the option to package up to $15,900 of your salary
  • Ability to purchase additional annual leave
  • Discounted private health cover with fantastic corporate benefit
  • Discounted access to 1,430+ gyms & pools all over Australia
  • Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
  • Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants, eyewear and more

Next Steps


We progress suitable candidates through the hiring process as soon as we can, so we encourage you to submit your application as soon as you're able to. We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant.


For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Sophie Eberhardt on seberhardt@redcrossblood.org.au

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