Donor Centre Leadership Position

2 days ago

Mount Waverley, Victoria, Australia Lifeblood Full time
About the Role

Lifeblood is seeking a Donor Centre Manager to lead our Mt Waverley Donor Centre team. As a leader, you will be responsible for shaping and maintaining a culture that ensures the best experience for every donor, every time.

Key Responsibilities
  • Manage the quality and safety of blood donation and blood products
  • Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
  • Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
  • Effectively roster employees to meet donor attendance, skill mix and operational requirements
  • Be a great change leader ensuring you explain the "why" and support change for your team
  • Engaging and building relationships with internal and external stakeholders
  • Work collaboratively with Marketing and Regional Partnerships to optimise donor panels
Requirements
  • Demonstrated experience managing large sized teams in a customer focussed environment
  • Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
  • Motivation to lead and inspire a team to reach shared goals and key performance indicators
  • Ability to foster and build internal and external stakeholder relationships
  • A passion for coaching people, developing skills within your team members and identifying talent
  • Positive nature, with the ability to empathise with donors and team members
  • Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
  • Highly committed to safety and quality
About Lifeblood

We are a diverse and inclusive organisation that values the wellbeing of our employees. We offer a range of benefits, including salary packaging, discounted private health cover, and access to employee assistance programs.

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