Strategic Client Partner

5 days ago


Melbourne, Victoria, Australia beBeeAccount Full time $120,000 - $260,000

About the Opportunity

This is a mid-senior level position responsible for leading a portfolio of 25+ clients, building strong, long-term partnerships and driving business growth.

Key Responsibilities

  • Lead a portfolio of clients and build strong, long-term relationships.
  • Act as a strategic advisor to clients, helping them scale their online operations and achieve their goals.
  • Identify opportunities for account growth and process improvement.
  • Collaborate cross-functionally with internal teams to deliver results and resolve issues.
  • Manage escalations and challenges with a solutions-first mindset.
  • Conduct regular business reviews and performance reporting.
  • Track and analyze client performance against agreed KPIs and contractual scope.
  • Share insights, innovations, and best practices with clients to drive improvement.

The Ideal Candidate

  • Minimum 3 years' experience in account management or customer success.
  • Proven ability to gather client requirements and scope new solutions.
  • Strong project delivery capability within a fast-paced environment.
  • Experience collaborating across departments and working with diverse stakeholders.
  • Excellent verbal and written communication skills.
  • Strong planning, organisational, and analytical skills.

Additional Requirements

  • This role is based on-site at one of our facilities. Reliable transport is required due to limited public transport options nearby.

About Us

We are a tech-enabled logistics leader trusted by many top online and omnichannel retailers.

We're a fast-growing business where your work makes a difference. You'll have ownership, the chance to grow with us, and exposure to one of Australia's most dynamic industries.



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