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Help Desk Operations Manager

1 week ago

City of Greater Geelong, Australia Essential Full time
Key Responsibilities

As an IT Help Desk Specialist, your key responsibilities will include:

  • User Support: Provide timely and effective support to end-users, addressing hardware, software, and peripheral issues.
  • Windows Terminal Services Support: Manage and maintain Windows Terminal Services environments, troubleshooting where necessary.
  • System Installation and Maintenance: Install, configure, and maintain IT hardware and software, including operating systems, applications, and user devices.
  • Database Query and Reporting: Execute basic database queries to retrieve or analyze data as needed for resolving issues or reporting.

You will also be responsible for logging, prioritizing, and resolving tickets using our company's ticketing system, as well as monitoring system performance and identifying potential issues proactively.