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Accident and Health Claims Professional
3 weeks ago
As a key member of our team, you will be responsible for investigating claims in a professional and timely manner. This role is ideal for individuals who are fluent in Japanese and have excellent communication skills.
The primary purpose of this role is to manage a portfolio of Accident & Health Japanese client claims. This involves assessing claims according to our service level and quality requirements, determining coverage and reserving within timeframes. You will also be required to communicate with brokers, claimants, and others as needed, providing prompt and professional service.
Key Responsibilities:
- Manage a portfolio of claims for Accident & Health Japanese client claims as allocated.
- Assess claims according to our service level and quality requirements, determining coverage and reserving within timeframes.
- Communicate by telephone and written correspondence to brokers, claimants, and others as required.
- Participate in training and development programs to enhance your skills and knowledge.
- Respond to enquiries and escalations of matters from underwriters, brokers, and customers.
- Apply claims policies and procedures, including fraud, salvage, cost containment, and complaints.
- Review income replacement claims for payment of periodic benefits and develop strategies for claim management and successful return to work.
- Facilitate payment of claims costs and service provider fees.
- Provide advice and instructions to outsourced service providers as required.
- Monitor performance and processes of service providers.
- Assist in daily payment, audit, and administrative tasks.
Requirements:
- Fluency in Japanese is essential.
We offer a dynamic work environment with opportunities for continuous learning and development. Our comprehensive benefits package includes flexible working arrangements, education assistance, health and wellbeing initiatives, and the option to participate in a discounted stock purchasing scheme.
Why Join Us?
- We value diversity and inclusion in the workplace.
- We offer a supportive and collaborative team environment.
- We provide opportunities for career growth and development.
