Retail Stock Lead

11 hours ago

Gold Coast, Queensland, Australia beBeeStock Full time $60,000 - $80,000

We are seeking a Stock Lead to join our Harbourtown team.

This is an exciting opportunity for individuals who possess exceptional customer service skills and are passionate about working in a fast-paced retail environment.

  • Actioning and managing all Floor to Door transactions, Click and Collects and Ship from store transactions in a timely manner.
  • Receiving, inspecting and unpacking all incoming shipments, highlighting any discrepancies, damages and delays.
  • Processing damaged stock on a timely basis according to company guidelines.
  • Accepting new deliveries and ensuring stock is unpacked, neat and tidy with correct labels attached.
  • Actioning and managing all consolidation requests in a timely manner.
  • Managing fortnightly stock rotation from 'home' back room to offsite (if applicable).
  • Ensuring pathways and stock accessibility are clear from rubbish, leftover stock and cartons.
  • Responsible for preparation and execution for stocktake.
  • Reporting, investigating and managing stock discrepancies efficiently.
  • Being the first point of contact to collect stock from an offsite for a customer.
  • Enhancing client experience by ensuring stock is easily accessible.
  • Working with management to understand sales trends and arranging back-of-house stock to ensure trending items can be accessed in a timely manner.
  • Ensuring product labels are constantly maintained to reflect accurate stock position for functionality.
  • Developing and sharing ideas to increase stock efficiency.
Key Responsibilities
  • Assisting customers with merchandise (styling, sizing, product knowledge).
  • Maintaining an in-depth knowledge of the product and brand to provide advice and recommendations as needed.
  • Increasing the VIP customer base.
  • Following up with customers and VIP customers.
  • Ensuring customers are well-informed on current sales, rewards programs, and store return policy.
  • Providing general customer service duties such as greeting customers who enter the shop and fitting room service.
  • Converting customers into sales.
  • Achieving performance targets.
  • Resolving customer complaints in a professional manner.
  • Answering queries from customers.
  • Dealing with customer refunds.
  • Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards.
  • Updating customer records in the database as required.
  • Processing payment using cash register, credit card machines, and/or POS computer systems.
  • Providing management with customer updates, feedback, and reports.
  • Effective communication with internal and external customers.
  • Nurturing relationships with all VIP customers, ensuring they are kept educated in a friendly manner regarding new deliveries, upcoming sale activity, and VIP events.

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