Customer Service Ambassador
7 days ago
NH Hoteles is a leading international hotel chain with a strong presence in Asia Pacific, the Middle East, Africa, Europe, and South America. With a diverse portfolio of over 530 properties, we provide unforgettable experiences for our guests.
We pride ourselves on delivering exceptional customer service and creating memorable moments for our guests. Our commitment to excellence has earned us a reputation as a leader in the hospitality industry.
Job SummaryWe are seeking a highly motivated and experienced Customer Service Agent to join our team at Oaks North Ryde Suites. The successful candidate will have a passion for delivering exceptional customer service and a proven track record in a hotel or customer service environment.
The ideal candidate will be able to provide a seamless and personalized experience for guests throughout their stay, utilizing property management systems to ensure accurate processing of guest reservations, updates, and special requests.
ResponsibilitiesThe key responsibilities of this role include:
- Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs
- Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels
- Overseeing the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability
To be successful in this role, you will need to possess:
- A previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and a positive attitude
- The ability to work effectively in a fast-paced environment and adapt to changing situations
We offer a range of benefits to our employees, including discounts on accommodation, access to paid parental leave benefits, and educational financial support.
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