Automotive Customer Service Role

2 weeks ago

Ryde, Australia Apprenticeships R Us Full time

Apprenticeships R Us is looking for a **Trainee Service Representative** for a car dealership in the **Ryde** area. This role will combine on-the-job training whilst you work towards your **Certificate III in Business** qualification.

**What is a traineeship?**

A traineeship is a 12 month, paid job that will include hands on training alongside a skilled team of experts with structured learning in order to receive a **Certificate III in Business**. Following this qualification will allow the opportunity of getting promoted after completion.

**Some of your duties as a Service Representative will include**:

- Determine if technical solutions can be resolved over the phone
- Accurately record issues and data into a Dealer Management System.
- Conduct transactions; walk customer through process and provide a summary of the service
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the delivery time or pick up with each customer
- Follow up with customer on services provided; ensure they are satisfied with the work performed

**Essential Requirements**
- Must be an **Australian Citizen or Permanent resident**:

- Be able to work in a dynamic, fast paced environment
- Have a desire to learn
- Willing to travel to the **Ryde **area

**Job Type**: Apprenticeship

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ryde NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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