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Process Improvement Specialist

1 month ago

Kalimna West, Victoria, Australia 11 Recruitment Full time
Full-time Procedures Analyst Position

We are seeking a highly skilled Procedures Analyst to join our team at Deposit Assure in Melbourne, Australia.

This role involves streamlining methods, identifying areas for efficiency, and ensuring that the organisational structure and workflow support the company's success initiatives.

Key Responsibilities:
  • Analyse existing organisational workflows related to business operations, surety bond applications, underwriting processes, and client management.
  • Document and assess current methods, systems, and procedures.
  • Implement approved process improvements, ensuring revised instructions and manuals are distributed and understood across teams.
  • Work with external partners such as underwriting partners, mortgage brokers, conveyancers, lenders, and developers to streamline operations.
  • Collaborate with the compliance team and national sales manager to ensure efficient and compliant service delivery.
  • Assess client needs and bond requirements, translating them into effective streamlined processes.
  • Perform systematic reviews of procedures such as client onboarding, bond issuance, renewals, and claims to ensure a smooth client experience.
  • Conduct market research and monitor industry changes impacting the surety and insurance sectors.
  • Assist in developing client proposals, including premium calculations.
  • Evaluate organisational changes and process improvements, ensuring well-documented work instructions and manuals.
  • Train internal teams on new workflows and procedures introduced to improve operational efficiency.

Qualifications:

  • Bachelor's degree in a relevant field.
  • Knowledge of financial products is highly desired.
  • Strong problem-solving and analytical skills.
  • Excellent interpersonal and communication skills.
  • 1-2 years of relevant work experience.

The remuneration package offered is $73,000 - $88,000 per annum, plus superannuation for a 38-hour work week.