Exceptional Customer Service Leader

3 days ago

Central Coast Council, Australia beBeeCustomerService Full time $84,436 - $112,331

**Job Summary:** We are seeking an experienced Reception & Customer Service Manager to lead our front-of-house operations and inspire a team to deliver exceptional customer service.

About the Role

This is a busy and rewarding role where you will have the opportunity to make a meaningful difference to patients, visitors, and staff. You will lead a team of around 27 staff across four key areas: switchboard, patient enquiry reception, conference centre, and cashier service.

  • You will be responsible for ensuring these areas run smoothly day-to-day, supporting your team to grow, and collaborating with other hospital teams to solve problems and improve systems.
  • You will also assist with emergency planning, support the hospital's paging and phone systems, and ensure proper cash handling.
Responsibilities
  • Lead and develop front-of-house teams across four areas.
  • Ensure smooth daily operations and excellent customer service.
  • Collaborate with hospital teams to address issues and enhance systems.
  • Assist with emergency planning and manage paging/telephone systems and cash handling.
About You
  • You must be confident in supporting and developing staff.
  • You should have strong leadership experience in customer service or front-of-house environments.
  • You must possess excellent communication, people skills, and professionalism.
  • You must be able to follow and support emergency procedures and business continuity plans.
  • You should have a problem-solving mindset with a focus on improving services and systems.
Benefits
  • We offer a range of benefits including work-life balance, financial rewards, health and wellbeing initiatives, and ongoing training and development opportunities.
Contact Us

If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we would love to hear from you.

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