Delivering Exceptional Customer Experiences

4 days ago


Central Coast, Australia beBeeCustomerService Full time $108,000 - $121,200
Job Title:

Customer Service Excellence Leader

About the Role:

We seek an accomplished professional with strong leadership skills to empower and motivate our team. This leader will support customer collaboration initiatives, drive strategy development, and implement process improvements.

Main Responsibilities:
  • Lead a high-performing team to achieve organisational objectives while fostering a culture of excellence.
  • Develop and implement the Customer Service Strategy, aligning logistics and Sanitarium's objectives.
  • Support the implementation of the overall Logistics Strategy.
  • Build and maintain exceptional relationships with internal cross-functional teams.
  • Collaborate with stakeholders to develop and enhance customer-facing processes.
  • Analyse supply chain data to identify improvement opportunities.
  • Manage customer credit and claims processes efficiently.
  • Negotiate transport and freight forwarder contracts to meet KPIs.
About You:

As a seasoned leader in Supply Chain or FMCG industries, you'll possess direct people leadership experience, 5+ years of supply chain management expertise, and international shipping knowledge. Your ability to multitask, prioritise, and manage time effectively is essential.

  • Strong leadership and people management skills.
  • Proven track record in supply chain management.
  • Ability to maintain accuracy and attention to detail.
What We Offer:

A role at Sanitarium offers more than just a job – it's a chance to be part of a supportive workplace where long-term careers thrive.



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