Senior Technical Support Specialist

7 days ago

Sydney, New South Wales, Australia beBeeCareer Full time
Technical Support Specialist

Develop your technical skills and career in a dynamic team that delivers seamless support experiences for our customers.

Job Description

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

As a key member of our team, you will be responsible for building communities with peer delivery roles, sharing knowledge through readiness programs, technical coaching, and mentoring others.

Requirements

For this role, we require:

  • A strong background in technical support, consulting, or information technology experience;
  • Excellent communication and problem-solving skills;
  • Proficiency in Windows System Administration, Configuration, including a good basic understanding of registry, Windows activation, Windows setup and upgrade, Windows update, and Windows security (TPM, Bitlocker, MBAM, WDAC);
Benefits

As a member of our team, you will enjoy a range of benefits, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, and opportunities to network and connect.

Microsoft is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive workplace culture.

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