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Highly Skilled Concierge

3 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $85,000 - $97,000

Job Title: Melbourne Connect Concierge

Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a concierge. This role requires exceptional hospitality skills, strong communication abilities, and the ability to multitask in a fast-paced environment.

  • Provide Front-of-House Services: Greet visitors, manage inquiries, and guide users to their destinations.
  • Support Event Management: Assist with setup, coordination, and breakdown of events.
  • Maintain Facility Operations: Ensure meeting spaces are well-presented, assist with audio-visual equipment, and coordinate with service providers.
  • Enhance Customer Experience: Develop FAQs, implement service improvements, and build strong relationships with community stakeholders.

This is an excellent opportunity for a customer service professional looking to work in a dynamic and inclusive environment.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A high level of interpersonal and communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in Microsoft Office and digital booking systems.

You will also possess a positive attitude, a customer-focused approach, and a willingness to learn and adapt to new situations.

Benefits

We offer a supportive and inclusive work environment, progressive leave provisions, salary packaging, and access to health and wellbeing services.

Why Join Our Team?

We strive to create an equitable workplace where all individuals feel valued and respected. Our team is dedicated to providing exceptional service and creating a positive experience for our customers.