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Veteran and Family Hub Manager
2 months ago
We are seeking a highly skilled and experienced Manager to lead our new Queanbeyan Veteran and Family Hub. As a key member of our Senior Management team, you will be responsible for the overall leadership and service delivery of the Hub, ensuring that we provide the highest quality customer-centred care for veterans and their families.
Key Responsibilities- Service Excellence: Our Manager will be responsible for ensuring that veterans and their families are at the forefront of all activity, providing excellent service, consultation, and continual improvement.
- Operational Efficiency: The Manager will oversee the operational management of the Hub, supervising and supporting direct and indirect staff to meet service provision requirements, high standards of care, and service.
- Team and Project Collaboration: Our Manager will collaborate with working groups to meet organisational goals and produce positive results for veterans and their families.
- Compliance and Governance: The Manager will ensure adherence to client record management policies and protocols, particularly regarding documentation and correspondence through the Hub.
We are looking for a candidate with:
- Experience in leading and motivating teams, managing performance, and employee wellbeing, and delivering on accountabilities.
- Minimum 3 years of consumer or service delivery experience in a management capacity.
- Strong understanding of the Veteran, Family, and ESO sector.
- Ability to communicate, influence, and drive programs.
- Able to make decisions that balance commercial outcomes with customer experience.
- Qualification in Business, Finance, Management, or related discipline.
- Excellent communication skills (verbal and written).
- Australian Working Rights.
- Not-for-profit tax benefits - salary packaging of up to $15,900 per year.
- Staff discounts across 700 select retail stores through Maxxia Rewards.
- Leave Loading - 17.5% pay top up on paid leave.
- Career opportunities across Residential Care homes and Community Services.
