Senior Dispute Resolution Officer

4 weeks ago

Council Of The City Of Sydney, Australia Government Of New South Wales Full time
About the Role

We are seeking a Senior Dispute Resolution Officer to provide expert advice and support to customers and their representatives in resolving disputes related to workers and motor accidents claims.

The successful candidate will have a strong understanding of the relevant legislation and policy, as well as excellent communication and negotiation skills. They will be able to distil complex information, interpret legislation and policy, and arrive at evidenced-based conclusions.

The Senior Dispute Resolution Officer will be responsible for providing general advice to customers, assessing customer complaints, and facilitating fair solutions. They will also be required to draft comprehensive correspondence and act as an escalation point for Dispute Resolution Officers.

This is an exciting opportunity to work in a fast-paced environment, influencing and negotiating outcomes, and making a positive difference for people injured at work or on the road in NSW.

About the Team

The Solutions Group is responsible for providing expert advice and finding solutions to complaints from customers across the workers and motor accidents (CTP) compensation schemes in NSW. The team consists of Dispute Resolution and Senior Dispute Resolution Officers supported by a leadership team.

The Principal Lawyer Dispute Resolution guides staff in interpreting and applying legislation and manages early intervention dispute cases.

About You

We are looking for a candidate with a genuine passion for helping customers and the ability to influence and negotiate outcomes. You will have excellent communication and negotiation skills, as well as a strong understanding of the relevant legislation and policy.

You will be able to work in a fast-paced environment, distil complex information, and interpret legislation and policy to arrive at evidenced-based conclusions.

We value a positive mindset, resilience, and the ability to balance competing priorities.

What We Need From You

To start your journey towards joining our Solutions team, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages) outlining your motivation in applying for this role and how your skills are aligned to the focus capabilities for the position.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

  • Senior Dispute Resolution Officer

    3 weeks ago

    Council Of The City Of Sydney, Australia Government Of New South Wales Full time

    About the RoleWe are seeking a Senior Dispute Resolution Officer to provide expert advice and support to customers and their representatives in resolving disputes related to workers and motor accidents compensation schemes in NSW.The successful candidate will have a strong understanding of the relevant legislation and policy, as well as excellent...

  • Senior Dispute Resolution Officer

    3 weeks ago

    Council Of The City Of Sydney, Australia Government Of New South Wales Full time

    About the RoleWe are seeking a Senior Dispute Resolution Officer to provide expert advice and support to customers and their representatives in resolving disputes related to workers and motor accidents compensation schemes in NSW.The successful candidate will have a strong understanding of the relevant legislation and policy, as well as excellent...

  • Dispute Resolution Officer

    2 months ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    We are recruiting 2 ongoing and 1 fixed term Dispute Resolution Officer vacancies. About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and...

  • Senior Dispute Resolution Officer

    3 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    About the RoleWe are seeking a highly skilled Senior Dispute Resolution Officer to join our Solutions Group in Sydney CBD. As a key member of our team, you will provide expert advice and support to customers and their representatives, ensuring timely and quality solutions to complaints and disputes.Key ResponsibilitiesProvide general advice to customers on...

  • Senior Financial Ombudsman

    2 days ago

    Council Of The City Of Sydney, Australia AFCA Full time

    About the RoleWe are seeking a Senior Financial Ombudsman to join our team at AFCA, specializing in superannuation dispute resolution. As a key member of our decision-making team, you will play a crucial role in resolving complex complaints and engaging with industry and consumer groups to address important issues affecting superannuation customers.Key...

  • Dispute Resolution Officer

    4 months ago

    Melbourne City Centre, Australia EML Full time

    **Dispute Resolution Officer**: VIC - Melbourne CBD Legal, Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer...

  • Dispute Resolution Officer

    5 months ago

    Melbourne City Centre, Australia EML Full time

    **Dispute Resolution Officer**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our...

  • Arbitration Dispute Resolution Officer

    4 months ago

    Melbourne City Centre, Australia EML Full time

    **Arbitration Dispute Resolution Officer**: VIC - Melbourne CBD Legal, Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other...

  • Senior External Dispute Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Senior Dispute Resolution RoleWe are seeking a skilled dispute resolution professional to join our External Customer Relations team at Suncorp Group.As a Senior Dispute Resolution Officer, you will work closely with customers, business stakeholders, and external dispute resolution schemes to achieve meaningful outcomes.Your key responsibilities will...

  • Senior External Dispute Resolution Officer

    5 months ago

    Sydney, Australia Suncorp Group Full time

    Leverage your previous legal, dispute resolution and/or insurance experience to achieve meaningful outcomes for our business and customers Ongoing professional development is encouraged and work/ life balance is promoted. 12-months full-time position available in Brisbane or Melbourne due to extensive team growth We are looking for passionate...

  • Senior External Dispute Resolution Specialist

    2 months ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior External Dispute Resolution Officer to join our External Customer Relations team at Suncorp Group.Key ResponsibilitiesManage a dynamic and varied portfolio of insurance complaints referred to external dispute resolution schemes.Deliver exceptional customer service with a resolution focus...

  • Dispute Resolution Specialist

    3 weeks ago

    North Sydney Council, Australia Zurich Insurance Group Full time

    About the RoleZurich Insurance Group is seeking a highly skilled Dispute Resolution Specialist to join our team. As a key member of our Dispute Resolution Team, you will play a critical role in protecting Zurich by reviewing customer complaints, making it right with the customer, governing the complaints process, and producing insights on the complaint...

  • Dispute Resolution Specialist

    5 months ago

    Sydney, Australia QBE Insurance Group Limited Full time

    Dispute Resolution Specialist **Primary Details** Time Type: Full time Worker Type: Employee - **Permanent full-time role**: - **Locations: Adelaide, Brisbane, Melbourne, Newcastle / Parramatta** **The opportunity** This is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and dynamic Customer...

  • IDR Claims Dispute Resolution Specialist

    3 weeks ago

    North Sydney Council, Australia Zurich Insurance Group Full time

    Join Our Team as an IDR Claims Dispute Resolution Case ManagerWe are seeking a highly skilled IDR Claims Dispute Resolution Case Manager to join our team at Zurich Insurance Group. As a key member of our team, you will be responsible for investigating and resolving disputes relating to claims decisions with an independent and unbiased view.Key...

  • Dispute Resolution Solicitor

    2 weeks ago

    Lake Macquarie City Council, Australia Simpson Judge Full time

    Job Title: Dispute Resolution SolicitorLocation: Cardiff, HybridSalary: Competitive (DOE and PQE 40 K - 60 K)Hours: Full TimeAbout the Role:We are seeking an experienced Dispute Resolution Solicitor to join our team at Simpson Judge. As a key member of our litigation department, you will be responsible for managing a varied caseload of property litigation...

  • Dispute Resolution Solicitor

    1 week ago

    Lake Macquarie City Council, Australia Simpson Judge Full time

    Job Title: Dispute Resolution SolicitorLocation: Cardiff, HybridSalary: DOE and PQE 40 K - 60 KHours: Full TimeAbout the Role:We are seeking an experienced Dispute Resolution Solicitor to join our team at Simpson Judge. As a key member of our property law team, you will be responsible for managing a varied caseload of property litigation files, supervising...

  • Senior Lawyer

    4 weeks ago

    Sydney, New South Wales, Australia Maddocks Full time

    Senior Lawyer - Dispute Resolution & LitigationWe are seeking a senior lawyer with 7+ years of post-qualification experience to join our innovative Dispute Resolution & Litigation team at Maddocks.In this role, you will be involved in a diverse range of litigation matters, providing sound and practical advice to private sector clients. Your expertise will be...

  • Senior Manager

    3 weeks ago

    Sydney, New South Wales, Australia KPMG Full time

    About the RoleKPMG Law's Tax Dispute Resolution and Controversy team is seeking a highly skilled Senior Manager to join our dynamic and growing team. As a Senior Manager, you will play a key role in advising clients on complex tax issues and disputes, and will have the opportunity to work with a range of clients and subject matter specialists across KPMG and...

  • Dispute Resolution Officer

    5 months ago

    Sydney, Australia HAYS Full time

    Leverage your RG271 experience within Travel insurance **Your new company** Our client is a leading global insurance group with operations globally. With a strong focus on customer service and innovation, the company is one of the largest non-life insurers in the world. They provide a wide range of insurance products and services for individuals,...

  • Dispute Resolution Specialist

    5 days ago

    Sydney, New South Wales, Australia Allied Credit Pty Full time

    Dispute Resolution OfficerAt Allied Credit, we are seeking a highly skilled Dispute Resolution Officer to join our Customer Solutions function. This role is responsible for managing and resolving customer complaints in a fair, honest, and efficient manner.Key Responsibilities:Assess, investigate, and respond to customer complaints in a timely...