Customer Experience Ambassador

4 days ago


Melbourne Airport, Australia The NRMA Full time
About the Role

We are seeking a highly motivated Customer Experience Agent/Vehicle Detailer to join our team at Melbourne Airport. In this role, you will be responsible for delivering exceptional customer service, creating opportunities to drive sales, and ensuring all rental vehicles meet SIXT Australia's high standards of presentation.

Key Responsibilities:
  • Opening and closing rental agreements
  • Selling additional over-the-counter rental products
  • Managing reservations and organizing fleet
  • Providing excellent customer service via face-to-face, phone, and email interactions
  • Ensuring vehicles are cleaned and presented to the correct standard
  • Inspecting and recording vehicle damage
  • Delivering vehicles between sites
  • Maintaining a clean and safe working area
Qualifications and Requirements:

To be successful in this role, you will need to possess:

  • Flexibility to work between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays
  • Exceptional customer service skills and/or experience
  • An enthusiastic and driven approach to exceeding targets
  • Excellent verbal and written communication skills
  • Strong attention to detail with a good work ethic
  • Experience in vehicle detailing or cleaning (preferred but not essential)
  • A current unrestricted Provisional or Full Driver's Licence
  • Full working rights in Australia
Benefits:

We offer a range of benefits to support your career growth and well-being, including:

  • $[Award rate] per hour + shift loadings + generous monthly incentives
  • Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership with free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more
  • Discounts on all NRMA insurance products
  • Uniform and staff car parking provided


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