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Store Experience Lead

7 days ago

Townsville City Center, Queensland, Australia dusk Group Full time
About Our Team

We are a dynamic and passionate team at Dusk Group, dedicated to delivering exceptional customer experiences and driving business growth.

Our ideal candidate will share our values and be committed to excellence in everything they do. As a key member of our retail team, you will be responsible for leading by example and fostering a positive work environment.

Key Responsibilities Include:

  • Fragrance Education: Develop and deliver education programs to enhance staff knowledge and skills, focusing on fragrance knowledge, product information, and sales techniques.
  • Customer Engagement: Build relationships with customers, understanding their needs and preferences to provide personalized recommendations and drive sales growth.
  • Store Optimization: Analyze sales trends and data to optimize store layouts, visual merchandising, and overall shopping experience.
  • Staff Development: Identify areas for improvement and develop training programs to enhance staff skills and performance.
About You

To succeed in this role, you will need to possess:

  • Retail Expertise: Previous experience in a retail or customer service role is highly desirable.
  • Leadership Skills: A natural ability to inspire and motivate others to achieve their best.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers alike.