Customer Service Ambassador
1 week ago
About Us
Kieser Australia is a network of integrated clinics dedicated to delivering exceptional healthcare services. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists provide science-based care to achieve the best outcomes.
Our Client Advisor role offers an exciting opportunity to welcome clients with enthusiasm and care. Key responsibilities include:
- Coordinating client appointments and managing a busy electronic clinic diary
- Processing client payments (EFT, HiCaps, MediPass)
- Promoting Kieser's products and services
- Conducting membership consults
- Providing administrative support to the leadership and clinical team
- Answering questions and resolving problems for clients and team members
- Delivering high-quality service in accordance with Kieser standards
We're seeking an ideal candidate who thrives in a client-facing environment, exudes positivity, and consistently delivers exceptional experiences. Attention to detail and superior computer and IT skills are beneficial.
This is a part-time role (up to 30 hours per week with the view to move to full-time) with flexible shift times scheduled Monday - Friday between 7:30am-7pm and Saturdays between 7am-3pm.
We offer a competitive salary package, including estimated annual earnings of approximately $70,000-$90,000 AUD, dependent on experience. This estimate is based on industry standards and takes into account the required qualifications, skills, and location.
Qualifications & Certifications
Required:
- Valid working rights in Australia
- First Aid & CPR Certification
- National Police Check
Desirable:
- 1-2 years of relevant work experience
Benefits
We offer a range of benefits, including:
- Complimentary access to our strength and conditioning facility + concessional fees for family members
- Comprehensive induction and ongoing professional development
- Career pathways within Kieser
- Wellbeing Program
- Recharge Leave and Birthday Leave
- An unbeatable team culture, fun working environment and social events
- Leadership Program for aspiring leaders
- 12 weeks paid parental leave for primary carers
Diversity & Inclusion
We value inclusion and diversity and are committed to creating a safe, confident, and celebratory work environment. We encourage people from all backgrounds to apply.
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