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Customer Service Representative
2 months ago
This position is responsible for providing exceptional customer service and support to our clients, being the face of Workskil Australia Ltd. You will utilize your exceptional administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues.
The successful candidate will find balancing day-to-day tasks easy with strong time management and organizational skills. You will be competent using the Microsoft suite and have experience taking accurate queries by phone and using a customer relationship management system. As the first point of contact for all visitors to the site, you will have a professional and friendly demeanor, even when dealing with a wide range of people, which can at times be challenging.
This role is being offered on a full-time, ongoing basis and will be located at our site. You'll also experience the work-life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full-time employee in addition to the ability to salary sacrifice.
This challenging role will be a well-sought-after opportunity, and we encourage you to submit your application.
About YouTo be successful in this role, you will be able to:
- Demonstrate excellent administration skills, attention to detail, and computer literacy, including competence with Microsoft Office Suite.
- Demonstrate strong verbal and written communication skills.
- Demonstrate experience in a busy reception or front-of-house role dealing with a wide range of members of the public.
- Prove your ability to maintain a calm and professional approach when dealing with difficult situations.
- Demonstrate your ability to work with culturally or linguistically diverse people, ex-offenders, youth, and disadvantaged groups.
- Awareness of the Employment Services industry and ability to prepare and edit resumes (desirable).
You will also be required to:
- Have intermediate to high-level administrative skills, including the ability to type at a minimum of 30 wpm.
Workskil Australia Ltd is a national not-for-profit and charitable organization, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous, and community services across New South Wales, South Australia, Western Australia, and Victoria.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity, and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused, and can contribute to a strong team. In return for your truly valued contribution, we will support your ongoing career development and offer a friendly, supportive, and innovative environment for you to thrive.
We work hard every day to:
- Work with our customers to secure great long-term job opportunities.
- Meet the labor needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury, or disability, and Indigenous Australians.
- Deliver work experience projects to the community.
Our values remain at the heart of everything we do, and we strive to conduct our business with the highest degree of care, integrity, respect, honesty, and service. We believe that the care, respect, and high level of service we give to all of our customers is our key point of difference.
RemunerationA competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia Ltd is a public benevolent institution, we can also offer a portion of the salary through tax-effective salary packaging.
