Customer Service Ambassador
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Café Attendant to join our team at Belgravia Leisure. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our patrons.
Key Responsibilities
- Provide outstanding customer service and respond to customer inquiries in a professional and courteous manner
- Maintain the appearance and presentation of the café, including cleaning and restocking as needed
- Replenish condiments and supplies to ensure a seamless customer experience
- Follow health and safety guidelines and protocols to ensure a safe working environment
- Operate a cash register and handle customer transactions with accuracy and efficiency
- Apply sound cash handling principles and use of Point of Sale (POS) systems
- Promote our centre's services and programs to our patrons and develop strong relationships with regular customers
- Provide information on our product range, including promoting healthy food options and special dietary requirements
- Ability to work flexible hours, including mornings, evenings, and weekends, with a willingness to adapt to changing circumstances
Requirements
- Positive, friendly, and helpful attitude with excellent communication skills
- Coffee making and barista skills, with the ability to work in a fast-paced environment
- Food handling certificate and current First Aid Certificate (Workplace Level 2)
- Current CPR Certificate and Food Handlers Qualification
- Police Check and Working with Children Check
- Ability to be flexible and adapt to changing circumstances
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