Customer Service Specialist

3 days ago


Parramatta Park, Queensland, Australia Cubic Corporation Full time

Cubic Corporation is seeking a dedicated Customer Service Specialist to provide exceptional support to our customers. In this role, you will be responsible for handling inbound calls and emails, delivering accurate information and specialized guidance to customers. You will also ensure high-quality customer service by understanding and supporting customer needs while meeting OCC service levels.

Key Responsibilities:
  • Respond to inbound calls and emails, providing timely and accurate assistance to customers.
  • Provide excellent customer service by identifying and addressing customer needs in a professional and courteous manner.
  • Handle customer complaints and resolve issues efficiently, escalating to a Team Leader when necessary.
Requirements:
  • Strong communication and problem-solving skills.
  • Ability to work effectively in a customer-focused environment.
  • Attention to detail and adherence to policies and procedures.
  • Prior experience in customer service is an advantage.


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