Customer Support Specialist

6 days ago


Parramatta Park, Queensland, Australia West Recruitment Pty Ltd Full time

About West Recruitment Pty Ltd:

We are partnering with a large and progressive business who are globally listed and have offices based across NSW.

This well-rounded role will allow you to utilise both your technical skills and commercial acumen to take your career to the next level.

Key Responsibilities:

  • Manage and deliver the intake and deregistration of customers
  • Conduct care calls and wellness checks to certify customer safety and well-being during power outages
  • Ensure customer satisfaction with every call
  • Conduct quality assurance of internal processes to ensure regulatory requirements are met
  • Develop and maintain communications via all channels
  • Record and respond to customer complaints pertaining to life support processes
  • Prepare and provide input to reports as directed
  • Attend external forums representing the company

About You:

To be successful in this role, you should have:

  • Previous experience in high-paced customer service roles
  • A customer-focused mindset and ability to deliver empathetic service
  • An agile approach to work and willingness to adapt
  • Experience working with multiple systems and resources
  • Ability to manage competing priorities and achieve effective customer service
  • Capacity to complete medical and police checks

What's in it for You?

This opportunity offers:

  • A Permanent position with a highly regarded corporation
  • A competitive salary
  • A chance to develop and grow your skills
  • Car parking for staff
  • The chance to work in a state-of-the-art office in Parramatta


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