Senior Customer Growth Specialist

4 days ago

Australia beBeeCustomer Full time $120,000 - $150,000
Account Management Role

About Us

We are seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing a portfolio of customers, building strong relationships with key stakeholders, and driving customer value and product adoption.

You will:

  • Own and manage contract renewals, upsells, and expansion opportunities within your customer portfolio.
  • Build strong relationships with key stakeholders while executing a structured communication and engagement strategy.
  • Drive customer value and product adoption by delivering strategic guidance, identifying risks, and surfacing growth opportunities.
  • Become a product expert and advise customers on how to leverage the platform to achieve their business goals.
  • Partner with the Customer Enablement team to enhance product knowledge, encourage adoption, and improve retention.
  • Execute a complete sales motion - from prospecting through closing - within your existing book of business.
  • Maintain an accurate and up-to-date pipeline in Salesforce for all renewal and growth activities.
  • Lead executive business reviews to align on strategic goals, demonstrate value, and refine success plans.
  • Conduct regular meetings with clients for product demos, strategic discussions, and engagement touchpoints.
  • Travel periodically (1-2 times per quarter) to meet customers in person, deepen relationships, and support successful platform adoption.

Requirements

  • 5+ years of experience in Account Management or Sales within a Freight Forwarder or Logistics Service Provider (LSP); SaaS experience is a strong plus.
  • Proven success managing a portfolio of 50+ customers, including prioritization and tiering strategies.
  • Experience managing customer relationships and closing deals in a remote environment.
  • Familiarity with SMB, Mid-Market, and MM+ customer segments.
  • Confidence communicating with VP and Director-level stakeholders, especially in revenue-related conversations.
  • Skilled in delivering engaging, web-based product demonstrations to global audiences.
  • Ability to interpret and use data to drive customer outcomes and internal decision-making.
  • Excellent written and verbal communication skills.
  • A strong sense of curiosity and commitment to ongoing learning and growth.
  • Highly coachable and receptive to constructive feedback.
  • Previous experience in a startup environment is a plus.
  • Proficiency with CRM tools, especially Salesforce.

Benefits

  • Generous parental leave.
  • Flexible time-off.
  • An inclusive work environment that values diversity and promotes equality.

Our Company Culture

We believe that people come first and we are committed to building teams that represent a variety of backgrounds, perspectives and skills. We highly encourage under-represented and traditionally marginalized communities to apply.

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