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Technical Support Specialist
2 months ago
About the Role
We are seeking a skilled Technical Support Officer to join our national team at our site in Oakleigh, Melbourne. As a key member of our customer service team, you will be responsible for providing exceptional technical support to our customers.
Key Responsibilities
• Provide expert technical support across various communication platforms for our wide array of smart residential products and digital access solutions
• Collaborate closely with product development teams to resolve complex technical issues, including troubleshooting mobile app functionalities
• Guide customers in selecting products by interpreting detailed product information, advising on app integration and demonstrating usage scenarios
• Offer technical guidance and support to internal departments and sales teams
• Respond promptly and accurately to technical and general inquiries
• Guide customers through all stages of their requirements ensuring utmost satisfaction
• Stay updated with product features, technical specifications and industry trends to provide informed support and effectively showcase product benefits
About You
For this role, you will need:
• Experience in customer-facing roles, help desk support or technical support within IoT
• Exceptional telephone manner and strong relationship-building skills
• Proficiency in customer service platforms and ERP systems, demonstrating a structured approach to handling customer interactions
• Team player with an initiative-taking approach to meeting and exceeding customer expectations
• Analytical mindset with a focus on process improvement
• Effective time management, task prioritization and problem-solving skills
• Excellent listening and communication skills
Why Work with Us?
• Opportunity to work for a large successful global organisation
• Ongoing learning and development to meet your professional development needs
• True career opportunities in the wider business with many and varied career pathways
• Onsite café with subsidised coffee, onsite parking, close to public transport and a great team environment
• A supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate
We encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities and from culturally diverse backgrounds to apply.
Only successful candidates will be contacted. No unsolicited agencies please.
Applications will only be accepted from applicants who have valid working rights to work full time in Australia.
