Sydney Financial Services Manager Opportunity

3 days ago


Sydney, New South Wales, Australia ANZ Full time
About the Role

As a seasoned professional, you will play a pivotal role in supporting your portfolio of customers at ANZ. Your primary objective will be to collaborate with Relationship Managers to deliver exceptional customer service, ensuring compliance with relevant policies and procedures.

This is a full-time position based in Sydney NSW, offering a competitive salary and benefits package.

Your Key Responsibilities:
  • Maintain a well-managed portfolio, compliant with all relevant policies and procedures.
  • Manage workflows across compliance and customer fulfilment processes.
  • Act in the best interest of the customer, applying a customer-centric approach.
  • Develop a deep understanding of customer business and financial needs.
  • Provide solutions for account maintenance and simple customer requests.
  • Support Relationship Managers in managing SME customer portfolios.
  • Collaborate with Product Partners and stakeholders to meet customer needs.
Requirements

To succeed in this role, you will ideally bring:

  • Relationship Management: Building and maintaining relationships to achieve mutually beneficial outcomes.
  • Portfolio Management: Selecting, prioritising, and managing a portfolio of work or customers to meet strategic objectives.
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services.
  • Fulfilment: Executing end-to-end processes to achieve customer outcomes.
  • Data Interpretation: Using data to draw insights and inform business decisions.
What We Offer

At ANZ, we offer a dynamic work environment where you can grow and develop your career. Our team is committed to delivering exceptional results while upholding our values of integrity, respect, and responsibility. With a range of flexible working arrangements and benefits, we ensure our employees can 'make work, work for them'. We welcome applications from diverse backgrounds and encourage you to talk to us about any adjustments you may require during the recruitment process or in the role itself.


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