Application Support Analyst

1 month ago

Port Melbourne, Australia Computershare Full time

Job Title: Application Support Analyst

Job Description:

In this role, you will be part of an "on-call" rota across the team (on-call allowance). Our organisation will provide you with various internal training courses and a supportive working environment to grow and develop within your career.

This is an exciting opportunity to join a global support team where your innovative ideas can be brought to life In this position, you will triage and resolve software support and data processing issues, often collaborating with various technology teams, including infrastructure and development services.

You will closely partner with the support and infrastructure teams at Computershare Technology Services (CTS) and the CCS development team, leveraging core ITIL principles in Change, Release, Incident, and Problem Management. Your contributions will be pivotal in successfully delivering new services and applications into the production environment.

Overall, this role is essential in maintaining the seamless operation of all applications utilised by the CCS business, ensuring we consistently deliver an exceptional customer experience.

Key Responsibilities:

  1. Ensure systems are maintained and managed within agreed service level and in line with company policy or standards.
  2. Play an active role in the Incident, Problem and Change Management processes ensuring continuity of service.
  3. Drive process improvement, consistency, and global alignment throughout the group. Make use of automation, capacity and configuration management, monitoring solutions and other relevant tools and techniques.
  4. Proactively build professional relationships with other technical teams and key business stakeholders. Act as a business partner to support the business objectives.
  5. Support IT assurance and compliance processes while effectively managing risk within the Application Support Group.

What We're Looking For:

We're looking for a collaborative individual with a keen eye for detail and of course, enjoy solving problems We're always looking at ways to improve how we do things, so if you're an innovative thinker, you'll fit right in.

Relationships are key in this organisation, so the ability to build effective working relationships with individuals from a variety of backgrounds will be a strength of yours. Key skills that you'll have:

  1. Proven experience in an application support role or a related field in alignment with the ITIL framework, particularly in Incident, Problem, Change, Transition, and Business Relationship Management.
  2. Familiarity with technologies such as MS Windows, MS Server, Azure, Active Directory, SQL, or equivalent systems.
  3. Strong verbal and written communication skills, enabling effective interaction across various stakeholders.
  4. Ability to prioritise tasks effectively and adapt plans to accommodate evolving needs and circumstances.

Our Rewards:

We offer a range of benefits, including flexible work arrangements, health and wellbeing rewards, and opportunities to invest in your future. Our business is built on a foundation of innovation, collaboration, and excellence, and we're seeking like-minded individuals to join our team.

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