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Application Support Analyst – Citizen

3 months ago

Melbourne, Australia Green Light Full time
  • 12 months contract or FTE
  • Melbourne based
  • Hybrid

Green Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services organisations. Green Light has an exciting opportunity for an experienced Application Support Analyst to join a dynamic and fast paced team who can support our client based in Melbourne for a 12 month contract.
As an application support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems. You will be expected to perform independently and become a Subject Matter Expert (SME). You will be required to actively participate and contribute to team discussions, as well as contribute to providing solutions to work-related problems. You are required to be expert in Integration / API based Prod Support, IBM MQ and IBM App Connect Enterprise software, IBM WBI Message Broker Technologies. On-premises and Cloud Hosting, Capacity Management, and Monitoring. Mentor junior resources, coach and train as required. Beginner proficiency in Infrastructure Event Management and IT Infrastructure Operations is recommended.

  • Collaborate with cross-functional teams to troubleshoot and resolve application issues.
  • Perform root cause analysis and implement corrective actions.
  • Develop and maintain technical documentation.
  • Conduct thorough analysis of system performance and recommend enhancements
  • Participate in on-call rotation to provide 24/7 support.
  • Identify opportunities for process improvement and automation.
  • Monitor the performance of all applications, Infrastructure and their associated Data Services (i.e., components) utilising available tools. Integrating these data feeds with dashboards as part of Service Performance Monitoring Services.
  • Serve as subject matter advisor for supported applications for the team.
  • Adhere to the client’s IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.
  • Perform continuous improvement activities.
  • Release and Deployment Management
  • Stay updated with industry trends and emerging technologies to optimize application support
  • Provide training and guidance to junior team members to enhance their skills.
  • Develop innovative strategies to improve application remediation processes

Job Qualifications (Must Have Skills)

  • Integration / API based Prod Support
  • IBM MQ and IBM App Connect Enterprise software
  • IBM WBI Message Broker
  • Configuration management.
  • Working knowledge of integration technologies and data extractions mechanisms like MQ, REST, API-based integration, etc., but not limited to.

Job Qualifications (Preferred Skills)

  • Understanding of AWS and/Or Azure cloud platforms.
  • Understanding of application monitoring tools and technologies.
  • Ability to quickly develop prototypes and proof of concepts.

How to apply
Click “apply” or email your application to Shilpa (shilpac@greenlightworldwide.com) for a confidential discussion with Green Light Worldwide