Support Team Member

2 weeks ago

Melbourne, Victoria, Australia beBeeCare Full time $60,000 - $80,000

Customer Service Representative Job Summary:

We are seeking a highly motivated and customer-focused individual to fill this key role. As a member of our Customer Service team, you will be responsible for delivering exceptional support to our customers.

Key Responsibilities:

  • Deliver outstanding service by working closely with all departments to enhance the customer experience.
  • Process orders accurately and contribute to driving customers towards our digital platform for faster information access.
  • Record all activity within our Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
  • Prepare Return Authorisation and credits for processing, ensuring they meet company guidelines.
  • Communicate effectively with customers and employees to achieve excellent results.

Requirements:

  • A minimum of one year in a dedicated customer service role.
  • Excellent digital literacy, with the ability to learn new concepts as needed.
  • Ability to remain professional and composed under pressure.
  • Strong focus on results and attention to detail.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships.

Education and Experience:

  • A university degree, preferably in science or business, is desirable.
  • Intermediate level competence in Microsoft Office Suite applications, including Excel, Word, and Outlook.
  • Experience with Salesforce.com (CRM) would be beneficial.

Work Environment:

  • Some public holidays and out-of-hours work may be required.
  • Possibility of on-call work to support critical industry needs.

Equal Opportunities Employer:

Our organization does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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