Electrical Support Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeTechnical Full time $60,000 - $80,000
Job Title

A career as a Technical Support Engineer offers the opportunity to join an innovative team at the forefront of renewable energy solutions. We are seeking a skilled professional to provide technical support for our Energy Storage Systems (ESS) and Energy Management Products.

Key Responsibilities:
  • Provide technical assistance to customers via various communication channels, including phone, email, and in-person interactions.
  • Utilize our service management software effectively to support technical support operations and enhance customer experience.
  • Collaborate with engineering and product teams to gather feedback and insights from customer interactions, contributing to product improvements.
  • Participate in regular training sessions on new products, updates, and problem-solving techniques to stay up-to-date with industry advancements.
Requirements:
  • Qualifications: A Bachelor's degree in Electrical Engineering or a related field is required; SAA Design Certification is advantageous.
  • Experience: Minimum 6 months of experience working as an electrical support technician, preferably with solar systems or energy storage devices.
  • Solar Inverter Product Knowledge: Strong understanding of residential solar inverters (grid-tied and hybrid topologies), solar configurations, and related technical support requirements.
  • Residential Battery Product Knowledge: Strong understanding of residential battery products and installation configurations, as well as related technical support requirements.
  • Communication and Interpersonal Skills: Proficient in English reading, writing, and speaking.
  • Working Rights: Right to work in Australia.
What We Offer:
  • A market-competitive remuneration package and profit-sharing system.
  • Opportunities for professional development and career advancement.
  • A collaborative and innovative work environment.
  • The chance to be part of a company dedicated to making a positive impact on the environment and society.

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