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Retail Banking Professional

1 week ago

Sydney, New South Wales, Australia Commonwealth Bank Part time
Delivering Exceptional Customer Experience

We are seeking a Retail Banking Professional to join our Ashfield Branch team. As the public face of Commonwealth Bank, we deliver a seamless banking experience to millions of customers.

This role offers an exciting opportunity to positively impact customers' lives by supporting their overall banking needs and providing exceptional service.

  • Maintain in-depth conversations with customers about how we can support their financial goals.

  • Support customers with enquiries, account maintenance, and credit product applications.

  • Conduct Financial Health Checks to assess customers' financial needs and identify areas for improvement.

  • Educate customers on our in-branch technology and digital banking options.

  • Problem solve and provide effective solutions while championing our risk-adverse culture.

To succeed in this role, you will need:

  • Experience delivering exceptional customer service in a financial services or retail environment.

  • Excellent communication skills to articulate financial terms clearly.

  • The ability to ask questions, find solutions, and act with integrity.

  • A genuine interest in building a career with Commonwealth Bank.