Retail Banking Expert

5 days ago


Sydney, New South Wales, Australia Australia and New Zealand Banking Group Limited Full time

About Us

At Australia and New Zealand Banking Group Limited, we're shaping a world where people and communities thrive.

We drive our success by putting customers at the heart of everything we do. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

Our Values

We work together towards common goals with:

  • A customer-first approach
  • Collaborative teamwork
  • Creativity and innovation
  • Ethical business practices
  • A commitment to diversity and inclusion

Our Role in Retail Banking

In this role, you'll contribute to delivering exceptional retail banking experiences to our customers. As part of our AR Branch Network team, you'll focus on building strong relationships with customers and identifying opportunities to meet their evolving needs.

Your Key Responsibilities

  1. Provide personalized banking services to customers across transaction activities, needs-based conversations, and digital solutions education.
  2. Work collaboratively as part of a dynamic team to achieve our shared goals.
  3. Maintain a deep understanding of our products and services to effectively communicate their value to customers.
  4. Contribute to ongoing process improvements and ensure seamless branch operations.

Requirements and Qualifications

To succeed in this role, you should possess:

  • A strong customer focus, preferably with experience in retail banking or a related field.
  • The ability to multitask, adapt to change, and navigate ambiguity.
  • Proactive thinking, with a demonstrated capacity for initiative and self-motivation.
  • An active interest in technology and its applications in banking.
  • An enthusiasm for working collaboratively within a team environment.


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