Banking Consultant for Transactional Services

5 days ago


Sydney, New South Wales, Australia Australia and New Zealand Banking Group Limited Full time

Job Summary

We're seeking an experienced Customer Experience Specialist to join our team at Macarthur Square. As a key member of our AR Branch Network, you'll play a vital role in delivering exceptional retail banking experiences to our customers.

About Our Workplace Culture

At Australia and New Zealand Banking Group Limited, we foster a workplace culture that's inclusive, supportive, and empowering for all employees. We believe in creating opportunities for growth, development, and recognition.

Your Key Responsibilities

  1. Develop and maintain strong relationships with customers to understand their evolving needs and preferences.
  2. Collaborate with colleagues to identify opportunities for improvement and implement changes that enhance the customer experience.
  3. Maintain a high level of product knowledge to effectively communicate the value of our offerings to customers.
  4. Ensure seamless branch operations through efficient processes and effective communication with colleagues.

Requirements and Qualifications

To succeed in this role, you should demonstrate:

  • A strong customer focus, preferably with experience in retail banking or a related field.
  • The ability to multitask, adapt to change, and navigate ambiguity.
  • Proactive thinking, with a demonstrated capacity for initiative and self-motivation.
  • An active interest in technology and its applications in banking.
  • An enthusiasm for working collaboratively within a team environment.


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