Banking Consultant for Transactional Services
5 days ago
Job Summary
We're seeking an experienced Customer Experience Specialist to join our team at Macarthur Square. As a key member of our AR Branch Network, you'll play a vital role in delivering exceptional retail banking experiences to our customers.
About Our Workplace Culture
At Australia and New Zealand Banking Group Limited, we foster a workplace culture that's inclusive, supportive, and empowering for all employees. We believe in creating opportunities for growth, development, and recognition.
Your Key Responsibilities
- Develop and maintain strong relationships with customers to understand their evolving needs and preferences.
- Collaborate with colleagues to identify opportunities for improvement and implement changes that enhance the customer experience.
- Maintain a high level of product knowledge to effectively communicate the value of our offerings to customers.
- Ensure seamless branch operations through efficient processes and effective communication with colleagues.
Requirements and Qualifications
To succeed in this role, you should demonstrate:
- A strong customer focus, preferably with experience in retail banking or a related field.
- The ability to multitask, adapt to change, and navigate ambiguity.
- Proactive thinking, with a demonstrated capacity for initiative and self-motivation.
- An active interest in technology and its applications in banking.
- An enthusiasm for working collaboratively within a team environment.
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