Family Service Coordinator

3 weeks ago

Mona Vale, New South Wales, Australia Invocare Full time

About Invocare:

We provide vital services to families to assist them in celebrating the lives of their loved ones.

Key Responsibilities:

  • Plan and coordinate all aspects of the funeral service for a family, providing them with various options to honor their loved one.
  • Work closely with the family from first contact to guide them through the process, responding to their requests with service options and solutions.
  • Implement the funeral plan on the day, directing the team and providing support and guidance for the family.
  • Prepare and coordinate all aspects of the funeral according to the arrangement form, the funeral plan, and Invocare policies and procedures.
  • Carry out procedures with sensitivity to client grief and personal beliefs, traditions, rituals, and special requests.
  • Be familiar with and check accuracy for all documentation required for burials and cremations.
  • Coordinate and instruct the funeral team throughout the funeral process.
  • Respond appropriately to requests, concerns, complaints, and unforeseen circumstances.
  • Monitor vehicle and equipment use, cleanliness, and needs.
  • Participate in day-to-day operational tasks such as attending funerals, transfers, viewings, mortuary duties, driving vehicles, and keeping work areas clean and tidy.

About You:

  • You have a strong customer service ethos and pride yourself on service delivery, problem-solving, and customer satisfaction.
  • Professional attitude with an empathetic and compassionate approach towards people.
  • Be at ease working with grieving families and the deceased.
  • Excellent communication and high attention to detail.
  • Possess a full, unrestricted driver's license.

Benefits:

  • Reward and recognition programs.
  • Tailored induction and training programs.
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience.
  • Networking opportunities across the business and with peers.
  • Birthday and paid parental leave.
  • Free access to the Employee Assist Program.

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