Operational Support Specialist

2 weeks ago

Perth, Western Australia beBeeCompliance Full time $90,000 - $120,000
Job Summary

We are seeking an experienced professional to support people management activities and undertake customer onboarding, maintenance, and ongoing account maintenance following AML/CTF procedures.

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This role involves leading team in due diligence activities for customers under the Corporation's AML/CTF Program, both at onboarding and on ongoing basis to ensure up-to-date compliant records. You will also support Group Manager to ensure Customer Operations Team operates during designated business hours and manage fluctuating customer activity via all relevant channels while upholding defined standards and procedures.

Key Responsibilities
  • Lead team in due diligence activities for customers under the Corporation's AML/CTF Program
  • Support Group Manager to ensure Customer Operations Team operates during designated business hours
  • Manage fluctuating customer activity via all relevant channels
  • Provide operational support, training, and coaching to Customer Operations Generalists and Specialists
  • Facilitate regular development sessions with direct reports
  • Champion the organisation-wide goal of creating a culture of enhanced AML/CTF awareness and compliance
  • Effectively liaise with Risk and Compliance in alignment with relevant processes and procedures
Requirements
  • Tertiary qualification in a relevant field (desirable)
  • Certified training in compliance, audit, or risk (desirable)
  • ACAMS certification
  • Customer service experience
  • Relevant work experience in AML/KYC/compliance related areas within banking and financial services or similar industry
  • Sound understanding and experience/knowledge of Compliance and Investigation
  • Ability to perform customer due diligence and maintenance activities related to complex customer types such as trusts and complex company structures
  • Experience in people management
Why Work With Us

We value diversity and inclusion and are committed to equality. We celebrate the uniqueness of our employees and strive to create an inclusive workplace culture.

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